FAQ

I need more info about some products?

At Boutique Hamaca we try to give on our site all the needed information for you to make a wise choice. Information about sizes and specifications are listed on each item. On our partner's pages you will also find all you want to know about these goods.

In case of further queries please contact us using our contact form and we will gladly respond within 24 hours on week days.

Can I pick a very specific color ?

Mayan hammocks are 100% handwoven all over Yucatan State by hundreds of skilled weavers who let go with their creativity. We give examples of the general color patterns but cannot guarantee the exact final look. Your hammock will be unique. You can indicate the main color you would like on your hammock.

All other products are of a specific color, although final color may slightly differ from what you see on your screen.

I can only place an order online?

You can order items online through our web store all year long, 24/7. In case you want to make an inquiry regarding items which are not available through our web site, you are always welcome to contact us through our contact form. Ordering online is the safest and most efficient way for us to handle your order.

From April to December you can also visit us at our Montreal Warehouse to try and buy the hammock of your dreams.

Is there a minimum order amount ?

NO. 

Do I need to pay import duty or taxes?

Since our products are shipped from Canada or Mexico (NAFTA) there will be no duties on your order. Sometimes FedEx can have to clear the goods and they will then send you an invoice for the paperwork.

There are no PST charged to customers outside Quebec, only GST or HST will apply.

Order confirmation

You will automatically receive an order confirmation directly by e-mail.

Delivery time

All orders will be processed in the next 2 business day. Shipping times vary across Canada, but you will usually receive your goods in 2-6 business days. 2 to 3 days for Mayan hammocks (Yucatan hammocks)

Payment

We use Paypal for a most secure payment but you do not need to have a Paypal account.